We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on earrings, or pierced jewellery products, in the case that earrings are fault we can then offer to exchange the item or offer a refund.

Please email for more information on returning an item. Thank you.